Thom Child and Family Services Seeks Director of Information Technology

About the position:

Thom seeks an experienced and strategic leader to join our team in Natick, Massachusetts, as our Director of Information Technology. This is a senior leadership position, reporting directly to the agency’s Executive Director. Our team is mission driven; a commitment to supporting our agency’s work with children, families, and community partners is a top priority for all potential candidates. The ideal candidate has experience navigating the intersection of business needs, human needs, and technology solutions. Successful candidates will also be excited at the prospect of working at an entrepreneurial non-profit with its own proprietary software. In addition to supporting Thom’s business, we also offer this software as a SaaS to other agencies.

Roles and Responsibilities of the Position:

IT Infrastructure Leadership

  • Work with agency leadership to define and oversee an IT strategic plan and vision that aligns technology solutions with agency’s priorities and needs
  • Provide project management to the next phase of rollout for our completely revised billing software, Thom Biller
  • Oversee the agency’s coordination and integration with the Massachusetts Early Intervention Client System (EICS)
  • Understand the role of both HIPAA and FERPA in our work, our systems and data security needs
  • Engage with stakeholders and lead ad-hoc workgroups to understand current and upcoming needs as well as to better understand long-term technology needs; help identify solutions and project plan implementation
  • Work closely with the agency’s managed IT consultants for both immediate and long-term needs including IT continuity and emergency/recovery plans
  • Manage all IT vendors, including reviewing terms and conditions of contracts and ensuring contractual requirements are met and returning value to the organization

Management and Leadership

  • Maintain a culture of continuous learning and collaboration
  • Support Thom’s in-house software developers with technology-minded project planning
  • Support success of agency’s operations by understanding staff and business needs
  • Communicate with Thom’s Board of Directors as needed, including delivering presentations and updates on IT strategy, projects, and timelines
  • Appreciate the constraints of working in the nonprofit sector

Tactical Responses and Problem-Solving:

  • Learn daily tasks and needs of the clinical workforce and analyze current processes versus various alternatives; understand that this learning requires spending time at each program site across the state
  • Recognize the ongoing support needs of the 10 program sites; work with IT consultants and senior leadership team to develop a sustainable support protocol for community-based workforce and program sites
  • Support the integration of various systems and/or research alternatives for the integration of various systems to promote efficiency across all agency operations

Who you are:

  • You want to work in a mission-driven environment; you prefer the scrappiness of our environment and you know that your work makes a real impact on our community
  • You are a skilled project manager and can bring a technology and software development perspective to the role of project manager.
  • You have experience devising and establishing IT policies and processes that support broader organizational strategies and goals
  • You have the ability to identify and implement short-term solutions that maintain stability and achieve operating improvements while evaluating long-term requirements for continuous improvement
  • You have an ability to build relationships with geographically dispersed staff
  • You appreciate the opportunity to be based out of our Natick, Massachusetts office and have the opportunity to visit and work directly with our 10 other program locations across the  Commonwealth
  • You are excited about our work, our mission, and our shared leadership


  • Educational background, at least at the undergraduate level, in computer science, information technology, software engineering, project management, or business management
  • 5-7 years of relevant leadership and information technology experience and a proven track record of managing IT operations within large and/or multi-site environments;
  • Hands on experience with network and server administration and user support
  • Experience working in a nonprofit and/or health care environment is strongly preferred

Thom Child and Family Services is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the organization and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Thom Child and Family Services. Thom Child and Family Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

To apply:

Please apply online directly from our website’s careers page,

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